Great experience at Advanced Auto Parts, West Bend today! Steve assisted me in finding rivets for my front wheel well shields. He was patient and very informative in answering my many questions. These rivets were different than the previous ones that came with the car. Steve applied a few of the rivets to make sure they fit and to demonstrate how to apply them. After I was finished checking out, he offered to apply the remaining rivets - he was very efficient in doing this. I feel Steve definitely went above and beyond; he was professional, outgoing, helpful and informative. We’ll definitely continue visiting this location for our automotive needs!
Show moreI just wanted to say that Mark @ the Westbend branch was a light in the dark. He was beyond helpful and truly believes in customer service. That was so appreciated. Thank you for your help Mark👏👏👏👏👏
I can’t thank you guys enough. Specially to the manager, Zach. He is so kind and patient. took his time to get everything right. Reminded me to grab a few things I wouldn’t have thought of as well. If you ever need any help, go to West Bend and see that team!
Outstanding Service and Helpfulness!
I can't recommend this Advance Auto Parts location enough. On Saturday, July 26, 2025, I was in a difficult situation. My SUV, which I was driving from out of state, was being repaired, and we were missing a crucial part. We had been to four other stores without any luck, and this was our last stop.
The staff here was absolutely amazing. They were incredibly patient and took the time to ensure we found the exact right part for my specific vehicle. They were kind, accommodating, and paid great attention to detail. This level of customer service is a perfect 10 out of 10. They truly saved the day. If you need auto parts, this is the place to go!
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