We visited this property for a family vacation for three days. Overall, we really appreciated the cleanliness of the rooms and the hotel, the amenities (particularly the pool, bar and coffee shop) and the location of the hotel being central to Clearwater beach, and very walkable. Additionally, the pool staff was outstanding. We had many days of on and off rain, and they handled closing and reopening the pool very well and operated with a true customer- first orientation. The only downsides were the $40 per day parking. I understand this is prime beach parking but feel like they is a little high for guests staying at the hotel. Additionally, while I understand checkin is not until 4pm and there are a lot of guests, our initial arrival was hectic. The valet individuals, while helpful, wanted to take our car but our room was not yet ready so while we were able to have our luggage stored, we also bought groceries and didn’t hold on to our swim gear (our fault). However, I felt like the valet parking and required bell service made it more difficult to ease into our vacation particularly when we didn’t have a room available yet. At times, while it felt like they had standard processes and procedures for valet/bell service, it made it over complicated at times. This place would really excel with more customer friendly, guest- oriented service, which we did see from many staff but not consistently.
