Cheshire Welcome Inn

Shivani Mishra

a month ago

Last night we booked a stay there, only to reach the hotel and be told by the property manager that there are no rooms available. They said they didn't have any rooms, but they falsely advertised they had a double room available on Expedia. When we showed up, they told us no rooms were available. They did not even notify us immediately after booking or try to contact us to let us know that there are no rooms available. They waited for us to show up at 1am to tell us that the room we booked is not available. We had to find another nearby hotel last minute. They should have turned off their availability on Expedia if they knew they were out of rooms, not wait for the guest to show up so they can refuse service to their face. I would give -5 out of 5 stars! These people don't even deserve 0/5; they should get negative stars. I don't know how they are still operating; so many others had similar issues with not getting a room and even if they were successful in getting one, the room was dirty or poorly maintained.

Cindy Fehringer

a month ago

Never got to the rooms. Our family reunion was taking place and we were recommended here, We all called to receive a reunion rate. Called back in February. When we went to check in all the reservations were confused and we ended up leaving. The Homewood suites welcomed us. The staff should be more diligent and take our names, credit card info and provide receipts. A definite language barrier.

Suzanne Surprenant

2 months ago

Spent 6/26-29th. Check in smooth. Walked into my room air conditioning was not on. Room smelled like cigarettes. Right under the TV note stating nonsmoking room. Too late to switch rooms. The shower never got hot. It was a little big warmer than luke warm, however, the sink was scolding hot. Remote for TV worked at times. The whole room needed updating. I do not recommend this hotel !!!!!!!!

David Langner

3 months ago

Rooms are missing simple things: a luggage rack, box of tissue in bathroom, hair dryer. Bathroom fan had black mold around it. I asked the front desk for a luggage rack and they ignored me- said maybe their practices had changed. (?!) For years, we've stayed here while visiting family during holidays. Looks like this was the last...

Benjamin White

3 months ago

Not a family friendly option. Our family of 5 booked and paid for our stay here weeks ago. At 10am day of we received a message saying the room we needed was no longer available, but they expected us to stay in a room with a single king bed. 6 hours later we had a new plan and I called to cancel - since they are the ones who fell through on what we booked. The concierge immediately said "nah your good boss, we got your room". After preparing to rearrange our plan again, how I was spoken to didn't sit right as well as the situation as a whole. I called back to explain we already have another plan in motion because THEY told us our needs could no longer be met. THEY then failed to tell us our needs could be met until I took the initiative to call them. At this, the concierge said we can't cancel. He said both our phone calls have been recorded and if we try to cancel he will show our booking agent the calls. I said "Great, between the message we got at 10am and the phone calls, we have all the proof we need that it wasn't our fault and we need a refund" (not word perfect). - he didn't like this, changed his tone a bit, and said "you'll have to call booking, I can't do anything for you". So I did, and thankfully as soon as I told booking this story they canceled the stay with no fee and provided a full refund. All this is to say, if you are a flexible individual or couple, perhaps this is a fine venue. However for my family, I didn't like how we were treated, I dont trust this venue, and I recommend going elsewhere.