Relaxed stay with mountain views and an outdoor pool
3.7· 451 reviews
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Rooms are modern enough but needs attention to fixtures. Towels are frayed, no soap in bathroom and staff unable to provide knifes and forks. Location so good and lovely walking track behind. Lots of potential but fallen over the years
I've stayed many times at the lodge before and this time I was really disappointed. We arrived at the lodge on Sunday 26 April 2026, got our room 207. First the beds weren't made up nicely. Second, the fridges door have to be lift up to close it. The curtains was partly of the rail, still were after we left this morning on 28th. On Monday 27th we went for breakfast, there were a waiting- list because of availability of tables. Nevertheless, breakfast was delicious after a long time, I've stayed and had breakfast a few times. Then this morning was just to much for me! We made arrangement to have breakfast at quarter to 7 cus we have to leave early for work. We got there at 10 to 7. They were still busy preparing and setting up. 1 minute to 7, I ask if I can have some coffee while we wait, I was rudely answered that the machine will be on at 7. At 7 the machine was not even switched on. Hot food was not ready, who wants pastries first? Flapjacks were nearly cold, I had to ask for utensils to get some yogurt and muesli. Sausage was still raw inside, hashbrowns taste like raw potatoes, it was just disappointing. It seem to me that some people are treated differently because we asked for take-aways to leave early but they said that they don't do take-aways but right infront of us, the prepard take-aways for two guys. When I asked about that, the answer was that they arranged it with the front desk. Isn't guests equally treated?
I want to formally complain about repeated bad experiences at a Sun International casino in Worcester, South Africa. The service is very poor, staff at the bar are rude, and hygiene standards are unacceptable (dirty glasses, bad smell in rooms). Prices are also extremely high compared to the poor quality provided. I have visited several times and the same issues continue, so I request a full investigation. If standards are not improved, I believe the casino license should be reviewed. I will also escalate this matter to the Western Cape Gambling and Racing Board.
Charge you R270 for breakfast even if you are a gold MVG member Force you to pay it even if you must leave early and can't eat breakfast When I check in they haven't charged or inform me breakfast included but must pay R270 extra They called me awake in The MIDDLE OFF THE NIGHT TELLING ME I MUST COME PAY THEY MADE A MISTAKE..... FORCE ME TO PAY FOR NOTHING ITS A RIP OFF I used to stay there every week at least 2 days Spend 8k a month there....
My review is one star even though I haven’t stayed at the hotel. I did an online booking on Sunday, while driving to Worcester. . Went through all the steps of registration, and paid. Did an EFT through the website payment portal. Booking page froze, when I reloaded it said payment failed. There is no support on the website. I called the hotel, explained the situation, sent them screenshots of all the webpage and my bank account showing the payment. I was informed that they can not assist me with online bookings, and the only way to assist me was for me to book and PAY again. Tried calling the company that processed the payment, they don’t have any after hours support. They are called “Callpay”. Luckily we were able to stay with family nearby. The next day I managed to reach callpay, who confirmed that yes the payment was processed and yes the hotel did receive the money. I contacted the hotel again to arrange for the refund. To add insult to injury i had to fill in a form explaining why they should refund me the money they stole, PLUS send them proof of banking for them to pay the money back into the exact same account they took it from.
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