Beautiful nature and location, but unfortunately the overall experience was very disappointing. During housekeeping, my laptop was damaged and the hotel completely denied any responsibility. The screen repair alone costs $550, yet instead of handling the situation professionally, they simply avoided accountability. With all due respect, your investigation does not really prove anything. A device could easily fall, get damaged, and then simply be placed back in the same spot afterwards. The laptop was fully functional before housekeeping entered the villa and damaged immediately after. Saying that it was “found in the same position” is not enough to remove responsibility entirely. What is most disappointing is not only the damage itself, but the complete lack of accountability and professionalism in handling the situation. Service and communication were also very poor. One evening we lost electricity and WiFi for around 4 hours while staying in one of the most remote villas. We were ignored for hours and only received vague promises that someone would “come soon.” The villas are also poorly equipped for guests, no snacks or minibar options, despite the fact that the nearest restaurant or shop is a 15-minute drive away and the shop closes at 6pm and there is no delivery service. Apart from the scenery, everything else felt poorly managed. Definitely not coming back!
