Last month, I had trouble utilizing the credits I purchased due to travel abroad for half of the month. The classes I was interested in were fully booked, and when I contacted Club Pilates-WFB office regarding a "free workshop"—which turned out to require a credit ($25)—and was not actually free - I was unable to obtain any details about the workshop’s content, as the staff member could only confirm it was related to pregnancy – something I was not interested in. This was the sole remaining option before my credit expired. I requested information about rolling over a credit into the next month and was assured that this would be checked, but I did not receive any follow-up communication. After following up yesterday, I was informed that credit rollovers are not permitted. While I appreciate policies, I made every effort to use my credits within the timeframe and would have appreciated more clarity flexibility, and fair treatment. In the end Club Pilates – WFB keeps $25 of my money, without providing any service, and I get to review said decision. I was disappointed with the coldness. Bad business IMO.
