Last month, I had trouble utilizing the credits I purchased due to travel abroad for half of the month. The classes I was interested in were fully booked, and when I contacted Club Pilates-WFB office regarding a "free workshop"—which turned out to require a credit ($25)—and was not actually free - I was unable to obtain any details about the workshop’s content, as the staff member could only confirm it was related to pregnancy – something I was not interested in. This was the sole remaining option before my credit expired.
I requested information about rolling over a credit into the next month and was assured that this would be checked, but I did not receive any follow-up communication. After following up yesterday, I was informed that credit rollovers are not permitted. While I appreciate policies, I made every effort to use my credits within the timeframe and would have appreciated more clarity flexibility, and fair treatment.
In the end Club Pilates – WFB keeps $25 of my money, without providing any service, and I get to review said decision.
I was disappointed with the coldness. Bad business IMO.
Show moreHighly recommend this welcoming, positive and clean studio with super friendly staff and first-rate instructors who are extremely knowledgeable and work with you to help achieve your personal fitness goals.
Club Pilates Whitefish Bay has been an amazing addition to my daily routine. Every class feels challenging in the best way and I always leave feeling stronger, more balanced, and energized.
Don’t wait - sign up for your first intro class today!
Show moreI love Club Pilates! The instructors are friendly, encouraging, and really know how to guide each class so you feel challenged but never overwhelmed. The studio is clean, welcoming, and has a great community vibe. I’ve noticed such a difference in my strength and flexibility since joining. Highly recommend!
Show moreI love my experiences with Club Pilates in Whitefish Bay! While I have been part of other fitness club memberships in the past that seemed “exclusive” or “cliquey”, this is the opposite. The instructors are all very inclusive, empowering, and all have a good sense of humor, which is important to me.
I have a job that can be rough on my body, but since joining Club Pilates a year ago I have gained core strength that has significantly helped support my posture! As a result have so much less back pain at work! Highly recommend!🩵
Show moreInstructors are very helpful and informative, atmosphere is great and space kept very clean. Front desk staff is always friendly and welcoming. If you haven't tried Pilates, I'd highly recommend giving it a whirl at Club Pilates Whitefish Bay!
