As someone who had trusted Lisa with my hair for years, I wanted to see how the salon would handle things after she was dismissed. My appointment ended up being with the owner. Unfortunately, the experience fell far short of what Lisa consistently delivered. The results were disappointing, and the customer service did not address the obvious concern many of us had: where did Lisa go? From what I’ve heard since, quite a few people are now looking to find out where she’s working next so they can continue seeing her. That should tell management something. Businesses thrive because of the professionals who represent them well. Removing someone who carried that much trust with clients and expecting the same loyalty to remain is a risky decision.
