Drinks and food are usually good, but my last two visits were frustrating. Yesterday, Michelle was very nice, but whoever made my drink forgot the boba. Today was a much different experience. I placed my online order 18 minutes before arriving because I had work at 8:00 and was trying to plan ahead, but when I got there Michelle told me it would still be another 15 minutes. I completely understand mornings can be busy, but the attitude and rude tone were unnecessary when I politely explained I was trying not to be late for work. Another employee was kind enough to help and made my drink, which I really appreciated, but Michelle was rude not only to me but also seemed to take her stress out on coworkers. Sliding my food to me without even a simple ‘have a good day’ was disappointing. Good food and drinks, but customer service, especially from Michelle today, really needs improvement.
