Senior & Home Care

Complete Care at Middlebury

Nursing and rehabilitation facility with 24-hour care

About

Complete Care at Middlebury is a health facility in Middlebury offering 24-hour care for patients. We feature a courtyard where we facilitate activities like repotting flowers for our residents. Our team provides physical therapy sessions and ensures the facility maintains a environment.

Reviews

Tina Mennillo
3 months ago

I’ve been here just one day and so far it’s a five and I don’t think it’s because of my presence. I see them speaking and treating other patients the same way they treat mine. My lady is 96 years old and had a stroke so she’s here for rehabilitation and she had two private aides, me and another girl, And even though she Is here, her son wants us to still be here with her. Ashley, and another Ashley, and Flo Were just a few of the aides that I Encountered during my first day there. Flo managed the site until Ashley and Ashley were able to get there to conduct a beautiful Event of re-potting flowers With some of the ladies that live there In the beautiful and peaceful courtyard that they have all the way to the left side of the building. During the repotting event, her physical therapists Bill, Victoria, and Valina (I hope I Spelled the last name right and if I did not, I apologize) Came to get her for a session. They made my Lady feel very important and they were so gentle and helpful. After her physical therapy session, I received a “carrot” For her right hand, which is paralyzed after the stroke because my Lady is so concerned about her right arm and hand, not being as it used to be. Because this was just her second day of physical therapy the physical therapist wanted to wait before they gave her some type of splint, which makes a lot of sense. But because of that they made a way to accommodate me. When my Lady was in need of cleaning, the girls were right there. I am amazed at the amount of organization and preparation that goes into running this facility. All of the employees seem happy this really floored me because I’m not used to that in a nursing facility. Most nursing facility employees are very unhappy. This facility is beautiful the landscaping, the little tiny courtyards around the building for privacy. Lend a sense of peace like you’re at home. At the end of the day, I was sending her son a verbal text message in the lobby and the Director happened to walk by. I apologize for not remembering his name, but he is the administrator of this facility. He overheard me and actually stopped his exit and came over to me and told me that he would make sure everything was done to accommodate my Lady. I want to express that I have never been inside a nursing home or rehabilitation facility short-term or long-term that smelled of Febreze, lol. This is the cleanest facility I have ever seen. It is very small and quaint, and even the patients are happy which is very unusual to me. It was a blessing to see my lady in such a place. I can only hope when I become this stage and have to be sent somewhere that it is a place like this.

Gerri Lambert
4 months ago

Received excellent care any issues or questions were dealt with immediately with positive results. It’s extremely clean. Food is good. Activities were great and PT was excellent, all staff took excellent care of my sister. And they were all pleasant and very respectful. If ever needed in the future would go back to Complete Care in Middlebury

karen Morelli
5 months ago

Everyone has been responsive to my questions and the staff is positive with a sense of humor that helps a whole lot. I posted this while my husband was in the facility. 5 stars for the nursing staff and medical aides which were great. The administration not so much. Talked me into switching my husband's insurance and it has been a nightmare trying to get him back on my plan with Aetna. The administrator made it sound like it would be easy to just switch back when he left. Not even close. I have been trying since mid August to undo what was done. My managed care plan may be beyond the time I can reinstate him through open enrollment. I am furious

Carol Tenerow
5 months ago

Great administration and team, all around awesome building. One of the better nursing homes in the area. Small, clean, great rehab, fun staff, 10/10 would recommend

PATRICIA THERIAULT
6 months ago

My Mom had a positive experience at Complete Care. Having to send our mom to rehabilitation center was very difficult, but necessary to her recovery. We chose Complete Care after careful consideration and we felt confident that she was in caring and capable hands. The aides were consistently professional, compassionate, and attentive. They treated my mom with kindness and respect every single day, which meant the world to our family. The administrative staff was always helpful and responsive, making the process smooth and much less stressful. A very special thank you to the social worker, who was incredibly knowledgeable and guided us through all the paperwork. Their support truly eased our burden during a difficult time. The physical therapy staff was amazing — their dedication and expertise helped my mom regain her strength and get home sooner than we expected. We are so grateful for their encouragement and hard work. I also want to recognize Wanda, who truly went above and beyond. She stood out for her exceptional care, compassion, and attention to detail. We always felt that she treated my mom like family. We are deeply thankful for the entire team and would highly recommend this rehabilitation center to anyone in need of excellent care.

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    • Mon – SunOpen 24 hours

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