Tri County YMCA

Erica Xue

a month ago

UPDAT: Thanks for the follow-up, but I’m honestly sick of getting canned PR responses. Giving me standard policy lines instead of an actual apology doesn't change what happened. The real issue here is a clear lack of staff training on how to treat members with basic respect. I hope the Y takes this as a sign to actually train their staff better. I’m not at the gym to make friends, but I do expect to be treated with basic respect. My friend and I were using the rowers during our regular workout when Coach Marci came up and asked how much longer we need. I told her about 20 minutes. She said she had a class starting and needed them in 5 minutes. I wanted to be flexible, so I offered to wrap up in 10 minutes instead to help her out. Instead of actually working with me, she completely ignored what I said and just kept repeating that she needed them in 5 minutes. It felt like she didn't care at all about what I had to say. A few minutes later, she came back AGAIN to push me off the machine. She made a point to tell me that the people in her class paid extra for personal training. Obviously they are more valuable than regular members, and we just don't matter as much. Look, I get it. It’s her job and she needs equipment for her paying clients. But that still doesn’t give her the right to talk down to regular members. If she had just asked politely in the first place, I would have gladly worked something out. What really bugged me wasn’t even the rowers, it was her condescending tone, facial expressions, and overall attitude. She made me feel like I was being unreasonable, even though I was the one trying to compromise. I emailed the director hoping they would address her behavior, but the response I got was just, "We’ll put up clearer signs in the future." Signs aren't the issue here. The issue is how staff treat regular members vs. paid class participants. They kept emphasizing that they want Y members to feel valued, which is pretty ironic considering how I was actually treated. Repeating those words won't fix a lack of basic respect.

Christine Sherman

2 months ago

The staff is great and always has been. I used to go to the classes until the road was so torn up. I think I’ve been a member for 13-14 years. One thing for sure this place downstairs in the woman’s locker room is so dirty. Sometimes nobody vacuums for days and by the area you spin dry your suit there is mold. Something needs to be done. The four stars are for the staff and teachers but please get someone to clean this place

Marie Gilmartin

3 months ago

We love the YMCA - it’s one of my families favorite places to go! Friendly staff, very clean, and we especially like the swim lessons and aquatics staff. My kids have been taking swim lessons for 4 years and we have been so happy with the swim instructors, lifeguards, pool facilities, and Aquatics staff. I would definitely recommend the Y for swim lessons to anyone looking for their children!

Talia Westerby

5 months ago

Our family wanted to share how much we love athletics at the Tri-County Y! We are a homeschooling family with four boys, aged 6y, 7y, 9y, and 11y. We’ve been members of the Y for many years, and it has been such a gift to watch our sons grow in confidence, skills, and physical health through programs such as: flag football, homeschool gym, basketball skills, speed and agility track, swimming lessons, and a variety of other skills classes. I feel safe sending my sons over 8y to the gym to play, because they feel seen, known, and cared for by some of the staff they have had the blessing of getting to know. In particular, we have been grateful for the ever-adaptive efforts of Randy Howard, who has always been supportive of the homeschool community and our family in general. His positive attitude and athletic and coaching abilities have been such a beautiful influence on my sons, especially those struggling with their mental health. They have opportunities to grow in confidence and their athletic skills, in a huge way thanks to Randy’s efforts to make them feel invited and important. Our family feels like the Tri-County Y has been more than a membership for us; it has been a true community and home for our family. Thank you!!

Steve S

5 months ago

Long-time member. Appreciate the continous improvement of the weight and fitness areas. Indoor walking and running track a blessing in winter. While I don't use the pool, I know that many do including families for swimming lessons, etc. The front desk folks are generally excellent. A hidden benefit may be that I can access YMCA's across the country as I travel.