Montecarlo Bakery

Patricia da Silva

6 months ago

I recently reunited with my grandma, and my mom, who knows the owners personally, thought this spot would be perfect for us. Upon entering, the gentleman seemed too tired to serve, which was understandable given the winter blizzard. Despite this, the coffee was delicious, and the food was great. My grandma enjoyed it, but I’ll take her elsewhere next time.

Altinga Atamer

3 years ago

This bakery makes phenomenal custom cakes! For our brothers birthday, we asked them to make the cake pictured here in our brothers image, and they totally nailed it! We had asked many other bakeries in the area but all of them said they couldn't do it because it was too difficult. Not only was Montecarlo bakery the only place that took our request, they did an amazing job. 100% would recommend.

tara Bruso

5 years ago

This place is amazing!!!! I had one of the best cakes I've ever had from here a week ago! They also have fantastic breads!!! I would HIGHLY recommend!!!!!

Eveel

5 years ago

I gave this bakery 3 stars for the fact that the cake was delicious however the customer service I received was not matching. (This is a long post so brace yourselves) I was referred to this bakery by a client and so I thought I'd pay it forward by giving them the business. I had sent an email via the website at the beginning of November looking to have a cake made for the 20th of November. I called to verify that my message went through and was told to send a picture of the style of cake I wanted via text with the flavor of cake and for how many people. Upon doing so I received a response fairly quickly. Everything went smoothly and I even called that same day (time stamp via text November 5th) and made a full payment. Fast forward to the day of, I walk in cheery awaiting to see my cake and the lady at the front had no clue what I was asking her. I mentioned I had a cake to pick up which would be ready for 3pm . No idea, so she goes to talk to the pastry chef and she comes out and looks at me as I am in the wrong and continues to ask me if I am certain that I indeed had a cake scheduled for that day. I continued to reassure her and even pulled up the text messages. The pastry chef checked her phone as well and confirmed that I had a cake due that day at 3pm as I had mentioned. She gasped and realized she hadn't made the cake and told me to come back by 6. Throughout this whole ordeal I felt no remorse from either women, in fact I was talked to as I was wrong and messed up. I mentioned to them that the plans for which I needed the cake for was rescheduled for Sunday and that they were in luck and the women at the front looked at me and spoke as if I shouldn't worry about the cake not being done because my plans were moved...I am not one to cause a scene so I left it at... I'll stop by before 6 to pick up the cake. Upon picking up the cake, the pastry chef brought it out and it did look wonderful and just like the picture I had texted however there was an issue with the topper which did not stay and later broke on the day of my event, so that's that. I chose to not make a scene as I am not one to do that but rather I felt it best to leave a review so that this does not happen in the future as this is the only way for anyone to do better. I never received an email or a receipt from my payment, not even through text. I never received confirmation of my payment or of my cake being ready, these should have been my first signs. When they realized they were in the wrong I never, not from the chef herself or the women in the front, received an I'm Sorry. I was never asked if I traveled far to pick up the cake, I was never asked if I was being inconvenienced. I was given a cappuccino by the women who was in the front when I went to pick up the cake, but the damage had already been done. I believe customer service is key to running a business especially when word of mouth and even reviews are what keeps customers going to establishments and unfortunately the customer service I received was not one of which I would go back to no matter how delicious the cake was.

D

6 years ago

Amazing coffee and sandwiches. Been here twice already and have enjoyed everything on the menu so far. I will have to continue to come back and try the entire menu!