Old National Bank

Tracy LEE

2 months ago

Dave is always so super helpful whether he takes time to prepare a cashiers check ir opening a CD very fun to work with thank you. Great customer service.!!!!

Sasha Fierce

2 months ago

I am extremely disappointed with my experience at Old National Bank. I opened an account because I wanted a safe and reliable place to keep the money that I work hard to earn. Instead of feeling welcomed as a new customer, I was made to feel like I had done something wrong simply for asking about receiving an instant debit card. The representative initially presented herself as though she genuinely wanted to help, but her actions told a completely different story. Rather than answering my questions professionally and treating me with respect, I was made to feel as though I was engaging in suspicious or fraudulent activity. Asking about a debit card is a normal banking question, and no customer should ever be made to feel guilty or criminalized for seeking information about their own account. What made this experience even more upsetting is that my account was ultimately closed. Instead of communicating openly, offering solutions, or explaining the situation with professionalism, I was left feeling judged, humiliated, and unfairly targeted. Banks have a responsibility to protect customers, but they also have a responsibility to treat people with dignity, fairness, and respect. Those responsibilities are not mutually exclusive. As someone who works hard for every dollar I earn, I expected better. I chose Old National Bank because I believed it would be a trustworthy institution where I could securely manage my finances. Instead, I walked away feeling embarrassed, frustrated, and completely unsupported. Because of how seriously I believe this situation was mishandled, I have pursued this as a formal matter and have contacted Old National Bank’s corporate office to seek answers regarding how this situation was handled. I believe customers deserve transparency, accountability, and consistent treatment—not assumptions or actions that make honest people feel as though they have done something wrong. I hope this serves as a reminder that every customer deserves to be treated with professionalism and respect. No one should have to question their integrity simply because they ask a routine banking question. I sincerely hope Old National Bank reviews its customer service practices and provides better training so that no one else has to experience the same treatment I did. This experience has permanently damaged my trust in your institution, and unless significant changes are made, I cannot recommend Old National Bank to anyone looking for a bank that values and respects its customers.

Peter Kujawa

a year ago

A great place to bank. Friendly tellers and managers. Very helpful with your finances.

Michael Richter

a year ago

I was having a rough day and Sydney was like a ray of sunshine! She was so helpful and her energy was contagious. I will definitely be recommending this bank to my friends and family.

w3908

a year ago

On Thursday during the snow, my 16-year-old daughter and I were driving in Greenfield. A driver in front of us had to stop quickly and I hit the curb to avoid an accident. We ended up with a flat tire and damaged tire rim. I made my way to the back part of your parking lot. We went into your branch and let them know that our car was disabled and that I was hoping we could leave the car in your lot until the next day when I could put on a new wheel. Your counter people were very caring asking if we were ok and understanding our dilemma. They explained our request to the manager on duty and asked if we could leave the car in the lot. Your manager said absolutely without hesitation. Your team smiled, were extremely courteous and wished us a Merry Christmas. Thank you for such caring and wonderful service even though we are not customers of your bank.