Best Buy

Tommy Sayavong

3 months ago

The Indian man that works at the Best Buy near Southridge Mall signed me up for "My Best Buy Plus" membership and told us that it was just a store royalty card. We purchased a computer, a computer screen and a printer. We later found out that he took the money out from our purchases and paid for our first year "My Best Buy Plus" memebership. We never said we wanted tl sign up for anything. We just wanted to sign up for store royalty card and that's it. He also applied for a Best Buy credit card for us and we never wanted that either (luckily, that didn't go through). The membership fee for the "My Best Buy Plus," is automatic payment and we didn't signed up for that either. We tried to canceled everything but it won't let us do that for now (because our membership is new). We have to wait until December 2026 to cancel our membership, otherwise it will automatically take out our money from our card. This is extremely dishonest business practice. Customers, please be careful.

Kenneth Stelpflug

4 months ago

Be careful ordering appliances with Best Buy. I have had a very disappointing and frustrating experience with Best Buy while purchasing a new refrigerator. In February 2026, I ordered a new refrigerator, on sale and in stock. A month later I was informed that they can no longer deliver the fridge because the manufacturer no loner makes it and they don't have any in stock. I asked what happened to the item I ordered because it was in stock when I made the purchase. They stated they didn't know and there was nothing they could do. They offered to trade out my purchase with a different model they selected that was a "close match" to the fridge I selected. The one they offered was 6 cubic feet smaller than my order and had zero similar features. So I declined and sent them my new fridge selection based on their currently in stock options. The customer service rep I was working with stated that it would be best to wait for my other products (Dishwasher, Oven, microwave) to be delivered and then we could cancel the fridge order and order the new fridge I selected. I naively said ok. Delivery date came a couple weeks later. I went to work though the fridge order change with the rep. No response. I was able to work with a different rep. The new fridge I selected is now $600 more expensive than it was when I was originally trying to make the order switch. They will not honor the original cost. After working with that rep, no response again for about two weeks. I reached out to their online support to finally get the old order canceled and new fridge order processed because the other two reps never actually processed anything. Now my new fridge is unavailable again and they still will not honor the original price. I am extremely frustrated and will no longer be shopping with Best Buy ever again after their inventory issues and order support problems. Customer service reps were Mary Heart and DelMar. Be mindful if you are working with them and don't accept anything other then what they can do immediately in that moment because they will not honor anything else.

Jim Garman

10 months ago

Be careful with what you order and pick up curbside. I order a 24" TV and a 65" $1400 TV. I messaged to let them know I was there to pick up my items. Five minutes later, an associate comes out holding my smaller TV under his arm and dragging my $1400 TV across the parking lot. I was astounded. I inspected the box and found a rock embedded in the bottom of cardboard. I told him I wanted a different TV and he said there was plenty of packing and the TV was fine. I insisted on a new TV and to speak to his manager. He carried the TV back in. Shortly after, the manager appeared in the open doorway. I asked him to come out and speak with me and he refused. He said if I wanted to speak with him, I would have to come inside. I went inside and asked him if that was policy to drag TVs across the parking lot. He didn't answer. He and a coworker debated how to address my TV. He eventually told me they would get a new TV and told me to pull my car up to the door. I told him he never answered my question. He ignored me again and walked away. I apologized when this guy eventually brought my TV outside but reiterated that I was upset that they dragged an expensive TV across the parking lot. He never apologized and never acknowledged that the associate shouldn't have done that. When I got home, I tried calling the store to speak with a different manager. Any calls to the store go directly to a call center and they state there is absolutely no way to contact anyone inside the store. This ensures zero accountability without going back into a hostile store. I really enjoy Best Buy as a brand but this interaction has really tarnished their image significantly.

The Punisher

a year ago

A wonderful place to get anything and everything you need from cellphones, PCs, home entertainment, home security system, video consoles, appliances and all types of accessories. Great financing available. Plenty of parking.

Private Review

a year ago

I feel comfortable shopping here because of the helpful staff. When I purchased a gaming monitor, the staff helped me a lot choosing the best one for me. They even checked the price from other sellers to compare. When I want to see a new phone on display, I come here to see it as it's displayed for view very quickly. Even the tablets from Samsung, Microsoft, and Apple are all on display! which is a game changer for me as an early adopter and tech enthusiast. Overall I think my experience here has been always positive!