I purchased a stereo subwoofer from this Goodwill (badwill) store in Franklin, Wisconsin. I plugged it in at the store and it powered on, but once I brought it home and connected it properly, it produced almost no output and the back panel became dangerously hot. The unit was so overheated I couldn’t even touch it — a clear fire hazard. I called the store to return this defective and unsafe item, and the request was denied due to “policy.” That is unacceptable. A nonprofit that pays its top eight executives nearly $4,000,000 according to public filings should not be refusing returns on hazardous merchandise. I will no longer shop at this Goodwill location. I will take my business to the Habitat for Humanity ReStore next door, where items are tested, clearly labeled, and the store policy actually stands behind what they sell. Better selection, better integrity, and far better customer treatment than what I experienced here.
