Ascension Columbia St. Mary's - Cedar Mills

Lauren D

8 months ago

Dr. Sala is great and the staff are all super kind. But lab takes forever - this is the second time I’ve waited for 10+ minutes just to pick up a lab kit or drop one off. Doesn’t make sense to me why test kits would take that long. This last time the front desk lady ended up taking it on behalf of the lab as she didn’t want me to wait any longer. My main gripe is it smells like feces as soon as you walk into the building. Shame on Ascension for not doing something about the smell.

Nick Kochelek

a year ago

Doctors were great (5-star, especially Mitch Hulbert), receptionist need some help though. Show up for an 8:10 appointment, i'm in the building at 7:55, at the front counter at 7:57. Lady doesn't acknowledge me for a couple minutes. When she finally looks up, i say "hi i'm here for a 8:10 and my name", she looks at me like I just cast a spell on her and gives a very rude response of "i'm not open until 8am". I had my phone in my had, lift it.....its 7:59. I look up, and turn my phone to her and she just walked away. What a wonderful way to start you morning.

Nick P

a year ago

The staff are nice, and Dr. Nartey is a great doctor. It's a shame they have to work in such an awful facility. The management is so horrendously incompetent it drives me up a wall. As expected for a controlled substance, I have to call every month to request a refill. With this facility, I need to call everyday for 4-5 days before I can get a confirmation that my request was put in. If I call less than 4 times, it's almost guaranteed that the pharmacy never got a note for my prescription. Even when calling 4+ times, and confirming the location I want the note sent to EVERY SINGLE TIME, they will often send it to the wrong pharmacy, assuming they send one at all. This has been happening for years, and continues to happen every single month without fail. I've spoken directly with many of the higher-ups at this facility, who all apologize and promise it won't happen again, and then it continues to happen. Every month I question if it's even worth the effort to fight this place for the medication I've been prescribed, or if I should just stop taking my meds cold turkey to avoid dealing with this place.

Margaret Melville

4 years ago

My family too have been going to Cedar Mills for over 20 years but today was my worst experience. A bladder infection, which needs pretty timely attention. When I finally got through...30 min later, I was told my physician would call me. HE NEVER CALLED. Hours later I went to an Ascension Urgent Care. No urgent care doctors were there!! They recommended Aurora Urgent Care. THEY finally helped me see a Dr and get antibiotics. I finally got my prescription at 4:30 this afternoon!! The Dr was thorough, gave me a printout of what was going on and told me about an OTC med to help with the discomfort from a UTI until the antibiotics took effect. I'd still be suffering waiting for that call. Unbelievable.

Diana Rehman

4 years ago

Our family has been with Cedar Mills for close to 20 years. Within the past year or so everything has drastically changed for the worse. It takes 20-30 min on hold to even get through to make appointments, call backs are days late or don’t happen even for essential medical care or info! Last time we had a scheduled appointment we waited no less than 30 min to be seen. I already spoke to a Patient Advocate. She had the clinic manager call me and to no surprise, when I went to return her call, couldn’t get through. Followed up w phone message to the advocate and didn’t get a call back there either. Reading these reviews, I’m not the only one. I understand staffing issues are tough all over but medical care is important. My child has a medical condition. We need better than this! If Cedar Mills no longer can provide us with reasonable care, why not refer us to someone who will?