Car repair and maintenance services in Cedar Grove
Took my car in on the recommendation of family, I setup an appointment for 10am for a diagnostic and did not get my car back until just before 5pm. What’s the point of scheduling an appointment for a specific time! Then on top of that they charge me $200. I should have gone to Midas like I always do.
We had a car battery issue and we brought it in and they fixed it on the spot! We needed a new car battery and a fob battery and we were on our way within a half hour. Laura in the office is so knowledgeable and answers questions. A nice hometown place that won't charge like a dealership. Check them out!!
Great service center. Honest shop. I'm always a little uncertain when it comes to using a new shop but these guys are straight shooters and did the work I needed at a fair price. I have no hesitation in recommending M & R.
I was happy with this place until my last visit. It will be the last time I trust and spend my money at this repair shop. Over the past year I have spent almost $5,000 on repairs. The last time I took my truck in, things changed drastically. A day after my truck was serviced, my truck battery started dying. This was not an issue prior to taking my truck in. They blamed it on the mechanic leaving the door open and killing the battery while completing work but yet I had to pay for a new battery. They wouldn't test the old battery in front of me, instead they said it was already picked up for disposal....within 15 minutes of them taking it out...sure...ok. My door handle repair was not complete, and still isn't, even after I returned for them to fix if properly, my door is constantly loose and popping out of place. Then they forgot to reset my oil change odometer, they removed and threw away my fog light because it was loose. They didn't tell me this until I noticed it missing upon pickup. Lastly, they scratched the hood of my truck. A few scratches actually. Clearly a mechanic was leaning over the hood of my truck and had something on his shirt. Then I was told my truck was finished and left in the parking lot with the keys in it. I show up, no keys in the truck in fact it was locked and the office was closed. All of these concerns were politely mentioned to the owner and his response was, "we don't make mistakes". Everyone at this shop was really nice to me when I was paying them thousand of dollars. I won't spend a penny ever again with them. They don't appreciate their loyal customers, they don't assist with resolving their wrong doings, and the owner is arrogant. Very disappointed in this place. I recommend finding another repair shop.
We have been bringing our cars here for service since 2015 and are very happy. They are very honest and up front about what your car needs, and just as importantly, what it does not need. Their prices are very fair and they do excellent work. We recently bought a set of tires for our 2010 VW Jetta, and they were very helpful and patient in answering all my dumb questions as we went through the process. Very satisfied. If you need an honest mechanic, look no further.
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