We have been dealing with them since their catalog was on newsprint. Things are sent promptly and securely. Only had two problems in all these years, which weren't really problems. A book ordered as a gift had a dent in the cover ( if it was for us, we wouldn't have minded) it was promptly replaced. Another time our order was complete but also had a DVD we hadn't ordered. Wrote and received a letter telling us to keep or give away this extra item. Three thumbs up for this company!



