Dear US Bank Team, I recently called to request a copy of a cleared check be emailed to me so I could forward it to another bank, as requested by my underwriter. During my call, I spoke with Lisa, who mentioned that she had another appointment scheduled and therefore “didn’t have a lot of time.” She also advised that I should come into the branch to handle this matter in person rather than over the phone. Given that electronic communication is standard practice in 2025, and that I had a very positive experience with the Elm Grove location just a week earlier when making a similar request, I found this response a bit surprising. I ultimately chose to contact another branch to complete my request, as Lisa seemed quite busy and not fully available to assist at that moment. For future reference, it might be helpful if calls could be directed to another representative when staff are unavailable, to ensure customers receive timely and attentive service. I would like to note that Ashley at the Elm Grove location provided exceptional customer service, and I sincerely appreciate her professionalism and efficiency. Thank you for your attention to this feedback.
