Avon Old Farms Hotel

Desidee Bock (Desi)

2 months ago

I rarely leave negative reviews, but my stay from May 15 to May 17 was one of the worst hotel experiences I've ever had. I booked a King Suite because I expected a comfortable, quality stay. Unfortunately, that is not what I received. From the moment I arrived, I felt unwelcome. During check-in, the receptionist was rude and dismissive. My card didn't go through on the first attempt because it was dirty and still had the activation sticker on it. Instead of handling the situation professionally, she asked if my card even had money on it. After I cleaned the card, the payment went through immediately. There was no apology for the way I was treated. The problems continued throughout my stay. My King Suite was never cleaned. I wasn't provided with fresh towels, enough toilet paper, or basic housekeeping service. During my stay, I got my period, and because no one cleaned the room or emptied the trash, I had to find a way to dispose of my own garbage. That is completely unacceptable, especially for a suite that I paid a premium for. Before checking out, I requested a late checkout until 12:30 p.m. I was informed there would be an additional fee. I clearly stated that paying the fee was not a problem because the money wasn't the issue. Even so, the staff responded with an unpleasant and unprofessional attitude. By the end of my stay, I felt disrespected and unwelcome. The way I was treated made me feel singled out, and it left me questioning whether I was treated differently because of who I am. Regardless of the reason, no guest should ever be made to feel that way. I have stayed in many hotels over the years and have never experienced customer service this poor. Cleanliness, respect, and professionalism should be standard for every guest. I hope management thoroughly investigates this experience, retrains the staff, and ensures that future guests receive the level of service they are paying for.

michael. caivano

3 months ago

I can’t say enough about our experience at Avon Old Farms Hotel. We stayed here for my daughter’s wedding weekend, and from start to finish, it was absolutely outstanding. Our family alone booked 7 rooms, and with extended family and friends we had around 15 rooms total—so this was no small group. Every single aspect of the hotel was exceptional: the beautiful grounds, the charm and cleanliness of the rooms, and the warm, welcoming atmosphere throughout. It truly set the perfect tone for such a special weekend. What really made the experience unforgettable, though, was the service. Stacy deserves a huge thank you. Honestly, I don’t think we could have pulled this weekend together without her. She showed incredible patience and flexibility, especially with last-minute changes—even day-of adjustments when a family member unexpectedly had to leave early. She handled everything calmly and seamlessly. We also rented the Jackson Suite for my daughter to get ready in, and it looked absolutely beautiful—perfect for the occasion. Janice was another star. She handled what felt like constant questions, requests, and moving parts from all 15 rooms—sometimes hour by hour—and she never missed a beat. Always helpful, always gracious, and truly went above and beyond. Roy(I hope I got that right!) was just fantastic—polite, energetic, and always ready to help. He was everywhere, taking care of anything we needed with a smile. We also had great experiences at Seasons restaurant. The first night, we had a group dinner for 16, and Eli, our server, was incredible—exactly what you hope for and more. By the second night, our plans kept changing (as family gatherings do!)—starting with 6 people, then expanding… and expanding… until we ended up with 12 adults plus two babies. Eli handled it all effortlessly and with a great attitude. Even when a small issue came up (my aunt’s sandwich!), it was handled professionally and immediately—because it’s not about mistakes, it’s about how they’re handled, and they handled it perfectly. At the end of the day, what meant the most was that the hotel gave us a comfortable, beautiful “home base” for the weekend, allowing us to focus on what really mattered—celebrating my daughter’s wedding with family and friends. A sincere thank you to the entire team at Avon Old Farms Hotel. You made a special weekend even more memorable.

Kaitlin Corson

3 months ago

I stayed here this past weekend and was so satisfied with my trip. The staff were all so kind, the room was in great condition, it was clean and the breakfast was great. We saw more of the rooms than just the one we stayed in on a tour for my wedding room block and they were all in good condition. It is an older hotel and I think that adds to the beauty of it. I am going to have my wedding room block here and I could not be more excited to after this stay.

Cindy Lou

4 months ago

We spent a wonderful 4 day/3 night stay. We had a spacious 4 post king size bed with connecting room for my mother in law which was super convenient. The restaurant/bar was convenient to gather after our main events. Bartenders Jeff and Eli were extremely talented in making delicious drinks along with kind and hospitable. Will definitely come stay there again!

Restaurant Info

10 months ago

This hotel is in immediate need of reinvestment. It was built in the 50's and it looks like in the rooms that was the last time any money was spent. You have a small in the window air conditioner unit. The two night stand lights did not work. The safe did not work. The hair dryer did not work but the front desk provided a new one. The bathroom sink was stained or dirty. To flush the toilet you have to stand there and hold the flipper down until the toilet completes flushing. The ironing board had been bent at some time in its history so it sloped down went set up. There was no elevator so you carry your belongings up an old metal outside staircase to the second floor. This hotel is in an excellent location and the exterior looks wonderful. But I would recommend that you stay elesewhere.