I’m very disappointed that I chose to stay here. I stayed at this hotel. After checking in, I entered the room where the air conditioning had already been turned on. However, after 30 minutes, the room was still not cool, so I informed the staff. The hotel sent a technician, who told me that the air conditioner wasn’t cooling because the weather was too hot, and advised me to keep the curtains closed all day for it to work properly (even though I had specifically booked a room with a river view). I waited another 30 minutes, and the air conditioner was still not cooling. I then asked another staff to check whether the air conditioner was working, and she said it was not functioning properly and was only blowing air. However, the same technician still insisted that it was working normally. None of the staff seemed to make any real effort to resolve the issue. Eventually, I had to ask if I could change rooms before they finally agreed. After waiting for the new room(room with a parking lot view) to be cleaned and moving in, the air conditioner became cool within just 10 minutes of turning it on, which is how it should be. Later, at around 5:00am, all the electricity in my room went out. I had to call the staff and wait for them to fix it. Throughout all of these incidents, I did not receive any apology or explanation whatsoever. I have visited Koh Kood more than 10 times and stayed in over 10 different accommodations on the island. This was by far the most disappointing place I have stayed at—even compared to places that cost half the price. I would not recommend staying here.
