Open-plan studio with cardio, weights, and daily fitness classes in Cape Town
The gym is not worth what you pay. The machines aren’t great and weights are NEVER re racked. The gym feels dirty and is NEVER cleaned, not the weights, or machines. Unpleasant for women, very mysoginistic. Would not recommend. The lady at reception is rude and unhelpful. AVOID, gym somewhere else
This a great gym! I've worked out here regularly for the past few months. The gym is always clean and well staffed. There's spray bottles and fresh rags for wiping down the equipment, music, TVs, and locker rooms with functioning showers and lockers.
I had one of the worst experiences at Zone Fitness Bayside Mall. The moment you sign the contract, the customer service completely disappears. Before joining, everything sounds professional and welcoming, but afterwards it becomes clear that members are no longer a priority. The staff seem completely untrained and unable to assist with even basic queries. Every time I asked for help or clarification, I was met with confusion, poor attitudes, or no assistance at all. The manager was especially rude, dismissive, and showed absolutely no respect when concerns were raised. What shocked me most was the behavior from some of the trainers. Being shouted at before even properly entering the gym over matters that had nothing to do with them is completely unacceptable and unprofessional. A gym should be an encouraging environment, not one where members feel uncomfortable or attacked. The reception staff were equally disappointing. Queries were handled with attitude, little effort, and zero professionalism. Instead of trying to resolve issues, it felt like they simply wanted to get rid of members as quickly as possible. Overall, this has been a disgraceful experience from start to finish. I would strongly warn others to think very carefully before signing up here. There are far better gyms out there that actually value and respect their members.
As a super club member, I often gym at various Zonefitness gyms. Bellville, Parow center and Cape Quarter. ZoneFitness cape quarter has the basic stuff, but there is not enough gym equipment. There is like maybe one of each weight machine. and some very old Machines. I go here when I wait for a friend, but I often have to compromise as there is not enough weighted machines. And I think there is enough space for more. Get more than one of the commonly used machines. And Space is not used effectively, like barbell, dumbbell area is crammed while it's the most used.
It all starts well with promises of everything working. The sauna has now been broken for the third time in a year and for more than a month. The last time the planks broke and the manager said she has to wait for head office. It took the three weeks to replace 4 sauna planks. And then because the manager said it's professionals hahahhahaha it was varnished... Really. This time it's been more than a month to replace the element..how is this possible. Either it's the manager here. She said last time that she has to wait for head office so either she is lying or head office is totally useless. And all this while we keep paying and they keep signing new members. The manager here has no clue about anything. Maybe because she is also the manager at manager at another branch. Maybe fix this one first. And to head office you should seriously think about this branch as your flagship as you call it. That's not even talking about the seven machines not working. This is a disgrace.
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