Member since 2021. Came in today and brought my partner to wait in the lobby because the Cape Town weather was bad and I didn't want her driving back to the northern suburbs alone. I wasn't aware the guest policy had changed. Fair enough. What wasn't fair was the sales manager, Winston. His only options were pay a guest fee or book her in for another day, even though she wasn't using the gym or any facilities, just sitting at a table. When I asked to speak to him about it as a long-standing member, he listened, said nothing, and walked off to another member mid-conversation. No apology, no explanation, nothing. Clearly the loyal local who has paid his fees since 2021 no longer rates a hello, now that Silo is brimming with international members. My mistake for thinking that mattered. The one bright spot was the front desk staff, who were genuinely kind and helpful throughout. They deserve better management than this. If you value being treated like a person rather than a swipe card, look elsewhere.
