Virgin Active Green Point (Collection Club)

The Vegan Vagabonds

a month ago

Deeply disappointed by how this club handled a simple issue. On 7 May, my prescription sunglasses were handed in to reception and accepted by a staff member — so they were in the club's care from that moment. A member of staff then "lost“ them apparently, and to this day no one can tell me what happened to them. What followed was weeks of frustration. I visited the club twice, provided the replacement invoice and supplied all the information requested. I was told an insurance claim would be logged. After that: silence. I've now sent multiple follow-up emails to the Club General Manager, Mathew Glass, and gone more than three weeks (!) without any response whatsoever. No resolution, no reimbursement, no basic courtesy of a reply. For a premium-priced membership brand, this level of customer service is genuinely shocking. Save yourself the headache and stay away from this place. If they can lose an item handed straight to their staff and then simply ignore you for weeks, they don't deserve your membership or your trust.

Caolin Letellier

3 months ago

I absolutely love the facilities at this gym, but Virgin Active’s billing and customer support are completely abysmal. At the beginning of the month, I was randomly charged double my usual rate. Because this branch is now classified as a "Collection" club, I was told by staff that I suddenly required Vitality Premium to keep my discount. This is pure corporate greed and misinformation: the Discovery website explicitly states that Vitality members get a flat 50% off at Collection clubs (instead of the usual 75% at local clubs), with absolutely no mention of a mandatory "Premium" upgrade requirement. I signed up for the gym using Vitality Active, and they let me use the gym for three months before cancelling. I have been fighting to resolve this since the 3rd of May (it is now the 22nd), and the staff at this club have given me nothing but a three-week runaround: • Week 1: I was told it was just a "system error" on their side. • Week 2: They claimed they contacted internal support and "couldn’t do anything more." • Week 3: They shifted the blame entirely, claiming Discovery cancelled my benefit out of nowhere (with zero notification to me) and told me I had to fix it with Discovery myself. Taking matters into my own hands, I actually got a Vitality Specialist involved to sort out the backend sync. When she tried to fix it, the gym turned her away, claiming they suddenly needed "my permission" to resolve the exact issue they told me to contact Discovery for in the first place! This entire experience has been incredibly unpleasant, frustrating, and exhausting. There is zero motivation from staff to actually help paying members resolve clear billing glitches. As soon as my current contract is up, I will very likely be cancelling my membership. Unbelievably poor service.

Harry Klonaridis

5 months ago

My experience at Virgin Active in Cape Town was excellent from start to finish; went it at 5am. The day pass registration process was smooth and efficient, and the staff were welcoming, helpful, and professional throughout. The gym is well-equipped, offering a selection of weight machines, plate-loaded equipment, squat racks, and a full range of cardio machines. Whether you’re maintaining your routine or just getting a solid session in while traveling, it covers all the bases. For anyone visiting Cape Town and needing a reliable place to train, this is a strong option. With convenient parking, easy access, and quality facilities, it delivers exactly what you need while on holiday.

Luke Ziegenhardt

5 months ago

I am totally hooked on the Amateur boxing. Taureeq is such a FANTASTIC trainer and asset to the gym! How he remembers everyones names with full classes is beyond me! Taureeq also gives everyone personal attention and really works hard to get us all in the correct positions. It is such a great all around work out of cardio, strength and for me focus...especially with the combinations...I can see why Taureeq's classes are often fully booked!THANKS SO MUCH! What a great addition to the new Country Club gym! Big up yourselves!

Lihle

6 months ago

I had a fantastic experience visiting Virgin Green Point Country Club for a tour, and I have to give a huge thank-you to Caroline. She was incredibly friendly, welcoming, and made me feel completely at ease. She took her time explaining everything in detail and showed me all the amazing facilities the gym has to offer — and there’s a lot! She took the time to get to know my goals and what I was looking for and explained exactly how the gym could help me achieve that. From the extensive equipment to the variety of classes and extra amenities, it’s clear this gym really goes above and beyond for their clients. Caroline was thorough, knowledgeable, and genuinely helpful throughout the entire tour. She answered all my questions with great detail. Thanks to her professionalism I will definitely be spending more time at this gym when not at Silo. Highly recommend her to anyone that wants to have a great tour and experience at this new luxury gym. If she's not there, I would even recommend one to come back when she's available as your first impression in this gym will leave a long lasting sweet or sour taste.. Thanks again Caroline, stay awesome!