Van Schaik Bookstore Rondebosch

melissa ndaba

3 months ago

I recently visited Van Schaik Bookshop in Rondebosch looking for assistance with a No. 18 Green Number Sense book but unfortunately I was disappointed with the service I received. I did not have the ISBN number and instead of trying to assist further or offering alternative ways to search for the book, I felt dismissed. I understand that ISBN numbers make searches easier but customer service should still involve a willingness to help where possible. The interaction left me feeling unwelcome and unsupported as a customer. I hope the shop improves its approach to assisting customers in future.

Jody Strydom

4 months ago

PE branch was extremely helpful, they couriered a book that i needed urgently, to this branch for me to collect. PE branch 5 🌟, this branch 3 🌟 .

Alexa Dol

7 months ago

They do not open at 8:00 on Saturdays! No sign of life inside the shop at 8:15… I tried to call at 11:57 and no one answered the phone. When I went back later, the staff were very unwilling to help me. They cannot even tell me what is included in the books - apparently the only way for me to find out what is inside is by buying it. If the books don’t have what I need, then I cannot even return it. This is quite ridiculous as I don’t just have money lying around to buy expensive textbooks that are incomplete…

Rushda Gallie

7 months ago

I had a great experience despite the limited parking options. The ladies on staff were absolutely fantastic! top-notch service that's both quick and efficient! They went above and beyond to help me with an urgent walk-in order that I've been waiting two months for at another store. Thank you so much for your excellent service!

Nadia Samsodien

5 years ago

I loved the experience and was thoroughly impressed by the selection of products and books specifically relating to school and higher learning 📚 📖 I highly recommend this store and wish to express my sincere thanks and gratitude to Warren for going the extra mile to assist and his attention to customer service 🏆🏆 Let's support local business and help each other and the economy 🇿🇦 to become strong again 🤝