Travelstar Motorhomes Cape Town

Danie De Lange

6 months ago

Spend some time at the motorhome on the show floor as we were interested. A lot of salesman all over the floor and nobody's bother to asked if we were helped. Will not see me again.

Johan

9 months ago

Must be one of the worst experiences with a dealership I have ever encountered. We were going to buy a Merc d/c from them, drove all the way from JHB to fetch the vehicle. We explicitly ask for any defects/issues before embarking on the trip. Upon arival and inspection the vehicle was a mess…. welding on chassis, rusted all over, roof lining loose, rooftop tents worthless etc. Aden poor, very poor service…

JP Britz

a year ago

The worst possible experience ever for purchasing an equip bakkie. 1) it took more than one month to receive the bakkie’s service history from dealer. 2) after purchase i took the bakkie to ford for a full check up where they found multiple issues. One serious one being under carriage damage with broken leaf springs. 3) Lifestyle centre was not apologetic or insistent on doing any repairs. It took multiple requests/emails/calls. The cape town branch- where I bought the bakkie from took zero responsibility and diverted everything back to their JHB branch which made it almost impossible for me (customer) to get updates and or feedback. The service that I got from the Cape Town branch was absolutely horrendous. Finally when my bakkie was repaired and I received my service book with spare keys I realised they actually gave me a Mercedes bakkie spare keys and book. Fast forward 3 weeks later and I still have no answer to getting my keys and service book for my bakkie. Both the head of branch (Rowland) and sales representative (Aden) has been unhelpful and plain straight very poor in communicating and just providing a basic standard of service. Never in my life have a received/experienced such terrible service in any capacity.

Matt Family

a year ago

Getting hold of this crowd is terrible. As a result, the after sales service experience has been truly wrecked. I have an issue with a vehicle bought last year. A fix that was done before I bought it is still under warranty. I wanted to have it repaired before leaving for Namibia in 10 days time. I have now: a/ phoned the branch principal (2 weeks ago - he promised to have the correct person phone me. Nothing), b/ messaged using the fill kin form on the website last week (no response), c/ phoned and left a message for Rowland the Lifestyle Centre manager (no response) and d/ emailed the various contacts shown on the website and had bouncebacks from two of the 3 emails listed. And now I am running out of time and getting truly grumpy with this bunch and their approach to customer service... hence the joy of writing this message as a method to vent. Maybe there will be a response now. But I doubt it.

Juan Pelser

2 years ago

I can post this comment with a very good hart. The amazing service I've got from the life style center team was amazing. Aiden you deserve more then just a 5 star rating you know. You know you're products very well. You have explained each and every vehicle we looked at. Every campervan. I'm really impressed. Not just with the products but also with you're customer service. Keeping me up to date step by step. The moment you've explained everything. I've felt home.