On 11 July 2026, at around 2:30 pm, a group of us came into The Residence for a few drinks. Some of the ladies asked if cocktails were available and were abruptly told by the barman he is not making any. The $10 jugs were great value, but unfortunately the service completely let the experience down. The barman was rude throughout the afternoon, not only to our group but also to other customers. We witnessed him being disrespectful to an elderly lady who was simply trying to order. Another customer even spoke up and said, "Come on, bro, just serve the lady," only to be told, "Mind your own business." There is no excuse for treating paying customers that way. Good customer service costs nothing, and everyone deserves to be spoken to with respect. If he continues treating people like this, one day he'll come across the wrong person, and who knows what could happen. The service doesn't even deserve one star. I hope management addresses his behaviour before it gets to that.
