Hotel with a large private art collection on Wellington waterfront
Impressive looking with amazing art work on display! But I think our meal order was forgotten, the 2 single beds asked for was a double and we were locked out before the checkout time. Fortunately the opera was outstanding - but sorry not the hotel. 😦
Whilst I have not stayed at the hotel in Wellington personally, I wanted to share my experience of recent communication with staff there as I feel it is worth talking about. My daughter-in-law booked a 4 night stay a week ago to celebrate my son's 30th birthday. I contacted hotel staff via email a few days before their arrival to try and arrange a bottle of fizz and a cake as a surprise for when they arrived. As I live in the UK, I had anticipated a delay in receiving a response due to the time difference, however the duty assistant manager responded almost immediately and without hesitation said no problem, they would arrange this for me and add in a card and some complimentary chocolates. There were a few further emails exchanged with 2 additional members of staff to make the necessary arrangements for me. My son and daughter-in-law arrived at the hotel to a beautiful cake, bottle of prosecco, some handmade chocolates and a card with their compliments. The staff could not have been more polite, helpful, friendly and accommodating. Nothing was too much trouble and thanks to the staff, it certainly contributed to make my son's birthday special. Thank you! P.S. I do happen to know that they both had a wonderful stay at the hotel and would definitely stay there again!
Here for a one night stop over before catching the ferry. Parking isn't explained that well before arriving. A couple of choices, their valet at $50 or public through the hotel at $30 as we were leaving very early chose the hotel choice. Room was comfortable but as a previous review stated it did smell unfresh. Also we had white marks on the shower tiles, soap I presumed. Unfortunately there was no hot water until after 9pm. Despite these little things we loved the location of the hotel. Staff were helpful and friendly. Bed was super comfy with lovely linen. The shower was a double one! Very powerful which was nice.
I’m giving three stars because of our mixed experience staying at the QT twice in February. We enjoyed our first stay. The room was nice - very clean. Double sinks in the enormous bathroom were great. The hotel staff were very helpful. For our second stay, we were put in room #120. It was a bigger room with a smaller bathroom - only one sink. That’s okay. The black tile in the shower however was covered in a white something - perhaps soap scum? It should have been cleaned. The entire room is decorated in wall mirrors - even the bathroom. (I don’t need mirrored walls next to the toilet) The worst part was the smell. After we questioned a front desk staff member about the (loud) periodic blast of scented spray from a device, he admitted that the room had a sewer problem. The spray was to cover it up. It wasn’t doing that. No offer to move us, or reduce the price of the room (which was more expensive than our first stay) was made. By this point we’d already gotten settled, and we didn’t plan on being in the room much anyway. We told the front desk staff about our disappointment in the room at check out. It’s a great hotel. Wonderful service. Such interesting artwork everywhere. They just shouldn’t put guests in #120 until the sewer problem is fixed. And maybe change the mirrored decor.
Spent 2 nights, Dec 25&26th, in a Harbour view room. Room 436, was light bright and stylish. Plenty of space, with comfy chair & side table and a desk set up. The room and balcony artwork was amazing. Great view and balcony. Awesome bathroom with large tub and great amenities including super soft robes, Dyson hairdryer even bath salts for the huge tub. All the staff we met were great as was the food we sampled. I had some trepidation after reading some reviews but it was just great and the hotels art collection is amazing. I am looking forward to my next stay.
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