I routinely attend my GP appointments at this clinic and highly value my doctor's care. However, punctuality is a consistent issue, as appointments regularly run behind schedule. During a recent visit, I experienced a 45-minute delay before being seen. Additionally, the facility has severe parking limitations, with only a few spaces available for patients. While local public transport constraints are outside the clinic's control, the lack of parking adds substantial stress to an already delayed visit. My primary concern, however, regards the front-of-house service. When trying to settle an overlooked invoice, the receptionist on duty responded with an unprofessional, sarcastic demeanour, openly mocking my oversight. Fortunately, a second receptionist intervened with a polite attitude. Front-desk staff are the face of the clinic, and condescending behaviour is entirely inappropriate in a healthcare setting. I hope management addresses these operational and service issues.
