City GPS Ltd

Gail Lees

9 months ago

I'm very thankful to have remained with City GPs for 46yrs, having been under excellent long term care of Dr Wallace Metcalfe and Dr Chris Kalderimis absolutely excellent care and respect always. Since the merger I have been introduced to Dr Javier Stroud. There's always a level of anxiety when meeting a new GP and, as I suffer long term anxiety related problems you could say I was on full alert awaiting my appointment. I was immediately put at ease, Dr Strouds greeting was warm and sincere, to a degree, I can read people and I wasn't wrong, I left the surgery elated I'd found a GP who 'really gets it" is sincere and one I certainly can trust. Muchas Muchas Gracias Dr Stroud for your care over the past year Feliz Navidad (Jose Feliciano taught me a little Spanish :) Have a lovely time with your famiily

Christianne S

2 years ago

Been with City Gps since 2015 and kept forgetting to write a review! Since 2015 I've been under Dr Clare O’Brien who retired this year. I was very very fortunate to have Dr Clare as my GP. She is the best and kept me well for years! Been moved to Dr Sawrey, but I've only seen her once, and she listened to me, she followed up all thats left behind to follow up from Dr Clare, raised some tests that needed to be done. I was very grateful again. I’ve seen Dr Stroud next, he's good, he listens, he carefully reviewed my health history, raised some tests and recommendations, he also opened up an urgent appointment for me. Im going to see a different Doctor this week. Hopefully it'll go well! The reception staff are kind, professional, knowledgeable and fast in answering emails and phone calls. Easy pay with southerncross easy claim. Thank you City GPs, my experiences are all been pleasant, professional and exceptional.

Cj Williams

3 years ago

I've been here for years and my doctors have been great but the reception can be impossibly difficult. It is rarely possible to get a booking sooner than 1-2 weeks ahead; they always get their billing wrong; and the latest is having to wear face masks - well after face masks were made no longer mandatory. Perhaps that is a general requirement at all surgeries. Nonetheless, I think the reception/administration processes could be improved.

mejnixon mejnixon

5 years ago

I've been meaning to leave this review for a while--I had such a disappointing experience with this practice in 2020 that I feel the need to warn others to stay away, or to be cautious. I arrived early for my appointment but the reception staff was so slow to check me in—I was literally standing in line at the desk for 10-15 minutes, waiting to speak with a receptionist—so that by the time I was checked in, my appointment time had started. As a result, the Dr. cut my appointment short. We spoke for perhaps 10 minutes, for $70 or so. Worse than that, she was extremely dismissive of my concerns and requests, did not order anything I asked her to (a test, or referral, or... anything), and was extremely condescending. She said she didn't have time to answer all my questions, and made inappropriate comments about my body type. It was one of the most incompetent medical appointments I've had. I had to immediately book another Dr. elsewhere to get the treatment I needed. I see that that Dr has since retired so perhaps when she saw me she was simply not invested in her patients anymore. It's possible there are other more competent Dr.s in the practice but the whole experience and reception treatment put me off investigating further. I've since moved to a suburban medical practice that I travel out to and am just amazed at the difference. My new Dr takes the time we need to talk through anything I'm going through, orders all the tests I need, the practice as a whole treats me with respect, and the prices are better. I hope this place improves!

Madeleine Staub

9 years ago

I have been to City GPs twice and both times completely met my expectations of a good practice. The practice itself looks nice and modern. The receptionists are all really friendly and competent, and so were the two doctors that I have seen. They listened to my problems and took everything I said into consideration, and I didn't feel rushed through the appointment at all.