Last week I had an appointment to get my regrowth bleached, I had left it for quite awhile which I understand can make the job harder but after a consultation they were happy to book an appt. Going into the salon I had platinum blonde hair and spoke with Summer about wanting to maintain this same tone. I was there for nearly 5 hours and it was a very unpleasant experience. The regrowth that had been bleached was patchy and was gingery and you could see obvious banding, not to mention my hair tone was now darker instead of platinum. I told Summer that I wasn’t happy with this outcome as it was not what I asked for, she seemed quite frustrated but reduced the price and offered to fix it for me the next day which I appreciated. The next day I had a kōrero with Summer and the colour director where the colour director told me that my hair looked ‘nice’ and was originally very patchy and yellow which was not the case. I found the colour director to be quite condescending and I didn’t appreciate some of the disingenuous comments from both stylists, I’ve been a platinum blonde for three years and never had issues like these before. The end result was still not the shade I went in with or asked for and I was told that I would have to use some purple shampoo and a couple of washes to get it there, if i’m a paying customer I should be leaving the salon with the end result not having to wait a couple of weeks for it. If they weren’t confident doing my hair I would’ve rather been turned away as opposed to wasting my time and money at Badaro. The cut and treatment were good but I would advise people to steer clear from Badaro if you’re wanting blonde maintenance. (The photo attached is after one wash where I was able to restore the hair Badaro hadn’t bleached back to platinum but unfortunately now my hair is patchy and yellow so that’s very disappointing.)
