A helpful and competent sales team. What needs changing: the accountant, who has absolutely no tact with customers. She makes you feel like a long-term debtor in front of witnesses and bluntly demands that you "come and pay" even though no delivery note or invoice has been issued and the merchandise hasn't been fully received. An agreement was reached the day before with the salesperson for invoices to be sent by email, but 24 hours later they still haven't been issued (same-day, 3-day, and 11-day invoices), and payment was to be made by bank transfer. See the Terms and Conditions: "Payment deadline: Upon receipt unless otherwise agreed by C2marine." And the charming woman added: "Consider yourself lucky to have reached an agreement," before hanging up without the slightest consideration. She is clearly not suited to customer service. Better internal communication and respect for everyone in their role would be welcome in the future, even if I'm not sure I want to see it happen.
