The person I spoke to on the phone this morning at 9:15 was very kind. My water bill, dated June 15, 2026, still hasn't arrived by mail as of July 17, 2026. I told her I didn't want to be late with my payment. "Oh, well, what do you want me to do?" It's clearly not her problem! This is the second time I've called them about this, and the water bill clearly states payment within 15 days. I paid, so there isn't a late payment charge in my name because we never received the bill in the mailbox. It shouldn't be a month; it's right next to where I live!